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AI Research
arXiv CS.AI·May 26·5 min read
AI in the Enterprise: How People Use M365 Copilot Chat
TL;DR
Many organizations lack insights into how AI tools like M365 Copilot are utilized in the workplace. A detailed analysis of 5.5 million user sessions was conducted to classify interactions and user intent.
✦ Why It Matters
Understanding M365 Copilot's usage can inform engineers on enhancing AI tools for specific workplace needs.
Key Takeaways
- Analyze current usage of M365 Copilot in your team.
- Identify writing and communication tasks that can be automated.
- Explore underrepresented job functions for AI integration.
- Encourage team training on effective M365 Copilot usage.
How It Works
The study employs a classification system to analyze user interactions with M365 Copilot Chat, focusing on user intent and the types of work activities performed. By examining a large dataset of user sessions, the researchers can identify trends in how the tool is utilized across different job roles.