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Web Development
Smashing Magazine·26d ago·5 min read
Designing For Distressed Users: Why Mental Health Apps Shouldn’t Follow Every UI Fashion
TL;DR
Mental health apps struggle with user retention, with nearly 95% abandoning them within 30 days. Prioritizing visual appeal over usability creates cognitive friction, deterring users in vulnerable states.
✦ Why It Matters
Designers should prioritize usability over aesthetics in mental health apps to enhance user retention and trust.
Key Takeaways
- Prioritize simplicity in UI to reduce cognitive strain.
- Align design tone with users' emotional states.
- Ensure predictable navigation to support routine.
- Incorporate low-friction interactions for distressed users.
How It Works
Effective mental health app design focuses on reducing cognitive friction by offering straightforward navigation and clear actions. For example, Bear Room uses voice input to allow users to express their feelings easily, while Teeni provides a 'Quick Relief' button for immediate emotional support.