EmbeddingGemma 2: an open, lightweight multimodal embedding model
deepmind.google·6d ago
AI Engineering
OpenAI Blog·Jul 30·5 min read
How avatarin built a 24/7 retail agent with GPT-Realtime
TL;DR
avatarin developed a 24/7 multilingual retail agent using OpenAI’s GPT-Realtime, which was utilized by 30,000 shoppers in just two weeks, achieving a 92% positive feedback rate.
✦ Why It Matters
Consider integrating AI-driven support agents to enhance customer service in your retail operations.
Key Takeaways
- Utilize AI to provide 24/7 customer support.
- Incorporate proactive questioning in customer interactions.
- Leverage customer insights to improve service.
- Ensure accurate product information retrieval in AI systems.
How It Works
The Kurashi-Marugoto AI Agent combines voice, text, and visual understanding to create a seamless shopping experience. It uses a retrieval-augmented generation system to provide accurate product information while maintaining a responsive conversation.
By focusing on context rather than keywords, the agent can adapt to customer needs and preferences, making the interaction feel more natural.