EmbeddingGemma 2: an open, lightweight multimodal embedding model
deepmind.google·6d ago
AI Engineering
Hacker News·Aug 5·5 min read
OpenAI says my prepaid credits were consumed, refuses to show any record
TL;DR
A lighting designer experienced significant issues with OpenAI's billing and credit system, leading to frustration and loss of access to services. Despite spending over $600 on credits, the designer received no clarity on credit consumption or usage records.
✦ Why It Matters
Ensure you keep detailed records of your usage and transactions when using subscription services.
Key Takeaways
- Document all transactions and communications with service providers.
- Analyze your usage logs to understand credit consumption.
- Be aware of potential billing issues with prepaid services.
- Consider filing a complaint with regulators if transparency is lacking.
Full Summary
The customer, a lighting designer, faced a series of frustrating incidents with OpenAI's credit system after purchasing $379 in credits in July. Initially, their Codex balance inexplicably dropped to zero, and subsequent purchases did not reflect in their account.
After multiple attempts to resolve the issue, including buying additional credits under pressure, the customer was met with vague responses from OpenAI support, which claimed they could not provide itemized records of credit consumption. Despite the customer's own analysis revealing unexpected consumption rates, OpenAI maintained a lack of transparency.
The situation escalated to a formal complaint with the Irish Data Protection Commission, highlighting the challenges users face when dealing with prepaid services lacking accountability.