EmbeddingGemma 2: an open, lightweight multimodal embedding model
deepmind.google·6d ago
AI Engineering
Hacker News·Sep 11·5 min read
Show HN: ResolveHQ – A Helpdesk Built on Cloudflare Workers, D1, R2 and Queues
TL;DR
ResolveHQ is a self-hostable helpdesk solution built on Cloudflare's infrastructure, designed for small support teams. It offers features like tenant isolation, email threading, and AI-assisted responses, all while being easy to deploy and manage.
✦ Why It Matters
Deploy ResolveHQ today to streamline your support operations with minimal setup and robust features.
Key Takeaways
- Set up a self-hosted helpdesk using Cloudflare's infrastructure.
- Utilize AI assistance for faster ticket responses.
- Manage customer tickets with full-text search and tagging.
- Automate ticket retention to manage data effectively.
How It Works
ResolveHQ operates as a single Cloudflare Worker, utilizing Hono for the REST API and a React frontend. It stores tickets and customer data in Cloudflare D1, while attachments are managed through Cloudflare R2.
Incoming emails are routed via Cloudflare Email Routing, and outgoing emails are sent through Resend, ensuring a seamless communication flow.