EmbeddingGemma 2: an open, lightweight multimodal embedding model
deepmind.google·6d ago
AI Engineering
Hacker News·Aug 11·5 min read
New Orleans is using AI to triage 911 calls in case of backlog
TL;DR
New Orleans has implemented an AI system to triage 911 calls during high-demand situations, specifically for motor vehicle accidents. This system was tested during a terrorist attack, where it initially misclassified the incident, highlighting both its potential and limitations.
✦ Why It Matters
Evaluate your emergency response systems to ensure they can accurately handle critical situations.
Key Takeaways
- Consider AI for specific call triage in emergency services.
- Implement geofencing to optimize response to localized incidents.
- Audit AI performance regularly to ensure accuracy and reliability.
- Explore partnerships with tech firms for AI deployment in public services.
How It Works
The AI agent connects to OPCD's computer-aided dispatch system, allowing it to identify ongoing incidents. It engages when all human operators are busy and the call is within 200 meters of a reported crash, asking if the caller is involved.
If the caller is not involved, they are informed that the situation is being handled, while involved callers are routed to a human operator.